1. How long does it take to process my order?
    Orders are typically processed within 1-2 business days.

  2. What are your shipping times?
    Shipping usually takes between 5-15 days, depending on your location.

  3. Do you ship internationally?
    Yes, we offer international shipping. Delivery times may vary based on location.

  4. Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email.

  5. What payment methods do you accept?
    We accept all major credit cards and other secure payment options.

  1. What is your refund policy?
    Refunds are only offered if the product is damaged. You must contact us within 14 days of receiving your order to request a refund.

  2. How do I request a refund?
    If your item is damaged, please contact us with photos of the product within 14 days of delivery, and we will process your request.

  3. What happens if my product is damaged?
    If approved, we will either send a replacement or issue a full refund if a replacement is unavailable.

  4. Do you offer exchanges?
    Exchanges are only available for damaged products. If the product is damaged, we will replace it at no extra cost, subject to availability.

  5. What if my package is lost or stolen?
    OU Merch is not responsible for lost or stolen packages confirmed as delivered. Please contact your shipping carrier with the tracking information provided for further investigation.